I am going to talk about online support groups under the Users and Audiences category in tomorrow's presentation. I chose a few sites like supportgroups.com and DailyStrength to observe and participate in an environment full of supports and discussions about the issues that the users come across. In these sites, users are given more than a hundred of options of specific groups that they want support from and are allowed to freely join as much as they are interested to share their experience, gain insights and affirmation from other users. The sites work quite similar to other social networking sites that users can look at the updates of other users, update their status, create discussions and make comments. They engage in these sites frequently and have their own network of 'support friends'.
My questions for the presentation:
1. What motivates the users of these support groups sites to participate on a daily or weekly basis?
2. Why do the users willing to share their personal sensitive issues and emotions in this large community when most users are strangers? Do you think the sites provide any certainties to make them comfortable in doing this?
3. Do you think they can obtain the suitable support for their issues from these sites? Is it possible that users are providing misleading information to each other?